Monday & Tuesday 8.30 am - 6.30 pm
Wednesday & Thursday 8.30 am - 5.00 pm
Friday 8.30 am - 4.30 pm
Non Term Time
Monday - Thursday 8.30 am - 5.00 pm
Friday 8.30 am - 4.30 pm
Telephone: (01530) 836 136 ext 220
Telephone: (0115) 955 7670
Student Services is located behind the College's main Reception and next to the Bistro at Stephenson College, Thornborough Road, Coalville, Leicestershire. LE67 3TN.
Please call Parvinder Pabla on (0115) 955 7670 ext 403
Telephone calls outside the centre's opening hours are recorded and you will receive a response within two working days.
We Provide Information
Information about learning, training opportunities, jobs and careers is available in different formats such as:
Printed material e.g. Course Guides,
Intranet, Internet and on-line careers help
Information is given verbally over the telephone and face-to-face.
Information is provided in the English language and in standard formats. If you require information in another language or other formats our staff will try to obtain it for you.
We Offer Advice
We can offer you advice on learning and work issues which may help you to take further action or may lead on to more detailed guidance. Sometimes clients are referred to other IAG Services who may be better able to deal with specific issues. This referral takes place within 5 working days. Advice is offered over the telephone or face-to-face.
We Give Guidance
We offer in-depth guidance to help you review a range of options before moving on to take decisions about learning or work. Help with CVs, written applications and interview techniques is also available.
We Provide Support
Financial Support is available through our Discretionary Learner Support Fund/Bursary and Tuition and qualification fees are waived for those on qualifying benefits. Other awards/grants include the HE Student Opportunities Fund and Care to Learn.
Students with learning difficulties and disabilities are provided with practical help and close contact is maintained with both the family and relevant support agencies. All areas of the college offer good access to people with physical disabilities.
The College has an experienced and approachable student counsellor who is able to talk over any concerns you may have in total confidence, whether they are course-related or personal.
Lynette Parker - Student Services Manager
Sue Park - Student Advisor/Accommodation
Tracy Birch - Student Advisor/Financial Support
Lucy Moore - Student Advisor/Careers and HE
Rebecca Leigh - Progress Coach
Anne-Marie Rudkin - Progress Coach
Prem Mistry - Progress Coach
Sharon Brady - SENCO
Parvinder Pabla - Nottingham Campus Manager
Paul Lambert - Student Liaison Officer
Dionne Ramsay - Progress Coach
A friendly, courteous, welcoming service
An efficient, professional and confidential service
Accurate and up-to-date information
Staff who are appropriately trained and experienced
A fair and impartial service
A drop-in and appointments service. If an appointment is delayed or cancelled we will give you clear reasons and offer you a convenient alternative
Access to resources within Student Services
A secure and confidential method of storing records of advice and guidance
The right to a copy of any record of your advice or guidance
A modern well-equipped centre
Direct wheelchair access
Materials which are kept up-to-date, well organised and displayed for your use
A service offered in accordance with the National IAG Board Principles
A response to telephone messages within 2 working days and to written enquiries with 5 days
Requests for information not held, is made within 3 working days
Full-time application acknowledgement sent within 5 days
Full-time application, provisional interview letter sent within 10 working days
Financial help applications acknowledged within 5 working days and a decision will be given within 10 working days
Stephenson College aims to provide a range of Information, Advice and Guidance. Our Service is designed to help you make choices about learning and/or work and to provide support to clients.
Our objectives are to:
Provide information, advice and guidance, including careers advice and guidance, to potential and existing clients, reflecting diversity of clients' needs.
Provide support to clients to help them complete their learning programme successfully and progress.
Liaise with College staff to facilitate the provision of information, advice and guidance and all other forms of support to clients and potential clients
Maintain accurate records of support, information, advice and guidance provided.
Promote a supportive environment free from discrimination.
Identify clients' needs and address, signpost or refer to suitable provider.